Nick Clegg, deputy prime minister will announce that consumers will now be told that they could be on a cheaper tariff by their energy company, saving them up to £100 a year
This is the first time the ‘big six’ energy firms will be required to proactively send information to their customers on how they can switch to a cheaper tariff.
99% of British homes are powered by the ‘big six energy companies:
- British Gas
- Scottish Power
From autumn they will be required to write to their customers every year telling them how they can get the best tariff. About 1 million vulnerable customers, such as those on the warm home discount scheme, will be contacted twice per year.
In 2010, 75% of consumers did not switch energy suppliers, and it’s thought increased communication on better deals and ways to save money will increase energy switching numbers. Nick will comment on the fact that more has to be done get rid of the ‘hassle factor’ and friction that exists when switching energy suppliers.
“Customers will have energy-saving measures installed in their homes by trusted suppliers, from high street brands to local traders. However, they will only begin paying for those improvements once they are complete. Payment will be made through their bills over a period of time, and they shouldn’t be out of pocket because their homes will be more energy efficient, allowing them to save on their energy bills each month,”Nick Clegg, Deputy Prime Minister